Privacy Policy

Introduction

We aim to comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). If you have any questions regarding this policy, please contact us at sales@fastfixingsdirect.com. If you are under 18, please ensure a parent or guardian is aware of Fast Fixings Direct's privacy policy before ordering online.

Information We Collect

At the checkout stage of our site, we will ask you to provide personal information. This information includes your name, mailing address, phone number, and credit/debit card number, all of which are necessary for Fast Fixing Direct to process and deliver your order and to contact you regarding any issues with processing your order. To process your order and deliver your products, we may need to share your information with our service providers, such as our order processing software provider and our delivery companies.

All of our service providers are required to maintain the confidentiality and security of your personal information and use it in compliance with applicable privacy laws. These companies are not authorised to use your information for any purpose other than assisting us in fulfilling your order and providing customer services.

We do not sell or rent your personal information to third parties for their marketing purposes. However, your personal information may be disclosed as necessary to provide goods and services to customers, including but not limited to advertisers, third-party service providers, and law enforcement authorities.

How to Control and Correct Your Information

We respect your right to correct, delete, or restrict our usage of your personal information.

If you wish to remove or restrict your personal information from our internal database, please contact us via email at sales@fastfixingsdirect.com . Alternatively, if you are a registered customer, you can log in to your account and view and correct your personal details in the “My Account” section of the website.

Regarding Google Analytics navigation information, you can opt out using the Google Analytics Opt Out Feature.

We will always strive to assist as much as possible if you wish to remove, correct, or change your personal information.

Personal Information Security

Fast Fixings Direct takes measures to protect your personal information and prevent unauthorised access. However, we cannot guarantee that your personal information and private communications will always remain private due to circumstances beyond our control. In certain regulatory environments, we may be required to disclose personal information to the government or third parties. Additionally, third parties may unlawfully access personal information.

Fast Fixings Direct Email Subscriptions

When you sign up for our mailing list, we may obtain your name and email address. We currently do not collect additional information such as gender or age to target our marketing more accurately, although we may do so in the future.

Each marketing email we send includes an option to unsubscribe from our mailing list.

How Long We Hold Personal Information

We retain your personal information indefinitely to facilitate future orders and to provide a quick and easy order process.

Contact Information

For any questions or concerns regarding this privacy policy, please contact us at sales@fastfixingsdirect.com .